While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30-Day Return Policy!
If you decide you want to return an item for any reason within 30 days after receipt of your order, you must enter your request on https://weather-scientific.myshopify.com/apps/return_prime with your order number. Once your return request is approved, we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying any original shipping and the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
Damages
If the product is damaged, you MUST make note of it immediately when signing for delivery and send photos and/or videos to fulfillment@weatherscientific.com the day of delivery and request a repair/return request on this page: https://weather-scientific.myshopify.com/apps/return_prime
Weather Scientific will pay for shipping defective, damaged, or incorrect merchandise at our cost, ONLY after the repair/return request has been approved by us.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellation
If you would like to cancel an order, please email fulfillment@weatherscientific.com or call our customer service team immediately and mention your order (PO) number to avoid return shipping fees, plus a 5% processing fee.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to return shipping costs, plus a 5% processing fee.
If your order is a pre-order or a backorder, once the pre-order ship date has been confirmed and your payment has been processed, there will a 5% processing fee should you cancel before the pre-order ship date and not to wait for your pre-order or backorder to arrive as scheduled.
Other Return Policy Notes
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Weather Scientific only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.